“DO’s and DON’Ts” when you have a data loss;
- DO Stop using your device.
- DO seek professional advice.
- DON’T keep powering it on and off.
- DON’T leave it clicking “in case it gets better”.
- DON’T open the drive (it’s OK by us to open the USB casing though).
- DON’T try DIY (e.g. Youtube garbage “solutions”).
- DON’T run chkdsk or scandisk on a failing drive, it could totally screw up the file system!
Our current guide fees are below (which covers 90% of cases), or do please free to give us a call so we can offer genuine advice with no “hard sell”.
Basic logical (e.g. Drive is 100% OK, but damaged file system); £99
Advanced logical (e.g. Drive is 100% OK, but system restored or data overwritten); £49 evaluation + £149
Electronic fault (e.g. Totally dead, no noise whatsoever or burned PCB); £249
Media issues (e.g. Drive seen in BIOS OK, partially readable); £249-£295
Firmware issues level 1 (e.g. Drive seen correctly in BIOS OK, unreadable);£249-£295
Media or FW issues on USB drives (e.g. WD Passport) – Sounds OK but unreadable; £295
Firmware issues level 2 (e.g. Drive NOT seen correctly in BIOS, unreadable); £295
Level 1 Physical (e.g. heads stuck/failed, drive clicking etc) ; £295
Level 2 Physical (e.g. Drive buzzing/beeping) – Laptop/USB 2.5″; £295
Level 3 physical (e.g. Drive buzzing/beeping ) – Desktop/USB 3.5”; £395
THESE ARE NOT FIXED PRICES. NOR IS IT A COMPREHENSIVE LIST (ALTHOUGH SHOULD COVER 90%)
(GUIDE PRICES BASED ON MAX CAPACITY 500GB)
(Physical jobs surcharges when parts required: 1TB +£50 — 2TB +£100 — 3TB +£150 — 4TB +£200)
PRICE CAN VARY CONSIDERABLY (E.G. BADLY DAMAGED DRIVES OR OLD/RARE/AWKWARD DRIVES)
RAID 0 (Striped) – £295 MINIMUM
SINGLE DRIVE NAS – £295 MINIMUM (Call for guidance on multi-drive NAS)
RAID 5 – £795 MINIMUM
ALL Prices ex. VAT and destination media.